Warranty & Returns Policy Parts/Equipment
Warranty & Returns Policy applicable only to parts/equipment purchased additionally or separately from products through
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LINE: @champinter
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Facebook: championintertrade
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Warranty covers parts/equipment with the following conditions
We reserve the rights to make changes to information and policy without advance notice
Warranty
1. 7-Days Warranty starting on the day you receive the parts/equipment (with applicable conditions)
2. The warranty only covers parts/equipment use in or with correct CHAMP product model
3. The warranty only covers production defects and transportation damage of parts/equipment
4. You are required to provide evidence of purchase indicating date of purchase, model, product brand and purchase documents in order to verify the warranty benefits
5. The warranty does not cover nor include the followings:
5.1 Damage, loss or malfunction resulting from wrong or improper usage or any maintenance or parts changes/replacement that are not from the company / approved by the company or done by company's technician / company approved service center
5.2 Damage, loss or malfunction caused by using or adapting parts/equipment to use with other brands or incorrect product model
5.3 Damage, loss or malfunction resulting from insufficient maintenance, care or putting parts/equipment in use with product item which is not ready or fit to use
5.4 Improper test, experiment, maintenance, setup, modification, work environment, mistakes, carelessness, negligence of proper conduct or misunderstanding as well as improper/modified/adaptive usage
5.5 Wears and tears and rusting resulting from time and usage including and not limited to other consumables and surface scratches
5.6 Mistakes, damages and malfunctions resulting from extrinsic factors / factors outside of control of the product / energy or utility source failures / inadequacy or failure from other parties, facilities or place of operation such as incorrect water / gas / electricity supply, incorrect/different electricity /gas usage than indicated by the manufacturer
5.7 Damage from natural disasters/casualties such as flood, storm, fire, lightning etc. including stain or damage from animals or insects
5.8 Damage resulting from accidents, politics, war
5.9 Parts/Equipment which lack proper and adequate maintenance by company’s approved technician resulting in damage
6. The warranty only cover parts/equipment purchased and does not extend to product item/machine parts/equipment are put into use
7. In case the company considers your parts/equipment covered by warranty, we reserve the rights to decide suitable replacement of parts/equipment or procedures for your remedy with no cash refunds in any cases
Exchanges and Returns
Your purchase is eligible for exchange / return only when the followings terms and conditions are met and complete
1. Within 7 days from the date parts/equipment is received, the parts/equipment is eligible for Exchanges and Returns
1.1 The Exchanges and Returns is only applicable to production defects and mistakes in delivery transport. The parts/equipment and packaging (if any) must remain in primary condition, unused and undamaged
1.2 All documents must be returned within 7 days from the date parts/equipment is received. Your purchase is not eligible for Exchanges and Returns if the submission is completed after 7 days
2. In order to apply for Exchanges and Returns process, you must send the parts/equipment and packaging (if any) back to us. The parts/equipment and packaging (if any) must be in complete condition, clean and has no wears and tears or damage from use
2.1 We reserve the rights to examine the parts/equipment conditions before initiating the Exchanges and Returns process
3. Please make sure to have your order number, order details and record vdo clips upon receiving and unpacking your order in order to verify the parts/equipment condition. Without said vdo records, your purchase is not eligible for Exchanges and Returns in any cases
4. Your parts/equipment is eligible for Exchanges and Returns only within 7 days from the date parts/equipment is received. All Exchanges and Returns is subjected to 5% surcharge
5. Customers are responsible for transportation / shipping cost both in returning the parts/equipment and when we send the new exchange in case Exchanges and Returns occurs from dissatisfaction
6. Customers must fill in Exchanges and Returns Form and attach both a signed ID copy and a signed bank account detail copy (For safety please kindly mark “for product Exchanges and Returns request only” on your documents)
7. Once the refund is approved, we will refund back via bank transfer within 20 working days after all requested documents are complete
8. We do not accept Exchanges and Returns in case of the followings
8.1 Parts/Equipment not purchase via
8.1.1 www.champintertrade.com
8.1.2 www.champ-online.store
8.1.3 LINE: @champinter
8.1.4 Facebook: championintertrade
8.2 Purchase exceeding 7 days (from the date received)
8.3 Parts/Equipment with damage resulting from customers’ own use or operations
8.4 Parts/Equipment or purchases that are not met by Exchange and Refunds terms & conditions and Warranty policy
8.5 Parts/Equipment from customers' purchasing mistakes i.e. wrong model, wrong size, inaccurate timing
9. We reserve the rights to make changes to information and policy without advance notice
Terms and Conditions for payments via Credit Card / Alipay / WeChat Pay / True Money / LINE Pay / Grab Pay
1. We will send you an amount summary before you will be making any payment
2. It is necessary for you to make sure that all details are correct before you make payment. Details and information are required to be filled in personally
3. We are not liable for mistakes / leak / theft of any information resulting from carelessness, lack of proper protection or guarding by you / third party / other people
4. There is 3% transaction fee of total amount in using this payment channel. This transaction fee cannot be refunded in any cases once the transaction is made
5. All product exchange / refunds must follow the Exchange and Refunds terms & conditions and warranty policy
6. Other service fees / transaction fees / interests related to banks and financial institutions are agreement and decision made between you and financial institutions which we are not liable and will not refund nor compensate in any exchange / refunds that may occur or any cases at all
7. You have thoroughly read and understood our terms and conditions and financial service provider’s before making payment via this payment channel